Assistant Store Manager I

This position is responsible for assisting the Store Manager in supervising and managing Store operations (college bookstore or convenience store).
Plans and prepares work schedules ensuring coverage.
Greets customers and answers phones to respond to inquiries and resolve escalated issues.
Provides training on Store, company and/or school operations.
Receive and unload merchandise verify orders, and displays merchandise in accordance with company standards.
Routinely audits accounting and cash functions to ensure policies and procedures are being followed in the store.
Supervises the work activities of sales associates FT/PT and Temporary including:
Schedules associates work hours Trains new associates FT/PT and seasonal associates hired for peak seasons Ensures Sales Associates follow company and store policies, procedures and standards Ensures the proper merchandising standards, promotion standards, creating displays, etc.
Perform onboarding procedures for new hires.
Greet customers and answer phones and provide information, direct callers and resolve escalated issues.
Receive, verify and unload orders as necessary.
Operate cash register and store computer to accept payments, place orders, make change adhering to safe cash handling procedures including balancing cash drawer and preparing bank deposits.
Stock shelves and take inventory per Store schedule.
May engage in general duties to maintain store appearance and neat, clean and orderly standards to ensure successful operations.
May fill in for other personnel during breaks, lunch, vacation or peak seasonal periods, including register operations, shipping/receiving, textbooks, and various departments throughout the store.
Key holder with opening and closing responsibilities.
Applies shrink prevention practices and activities, such as visible customer service, etc.
Oversees front end and back office operations including calculating deposits, counting cash drawers and the safe in addition to providing oversight to accounting activities.
Performs other duties as assigned.
Job Requirements Associate's Degree or higher is preferred.
1 - 3 years retail or bookstore experience preferred.
Prior supervisory experience preferred.
Computer literacy required; MS Office beginner.
Ability to organize and prioritize workload.
Effective verbal and written communication.


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